Currently country information is not available through the 360 portal. Please contact your usual dedicated number for general medical or assistance related queries 


Dedicated telephone triage, customer portal and email access to advise and assist travellers on pre departure issues. Emergency travel assistance, to help travellers cope with logistical issues and travel disruption whilst on the move:

• 24/7/365 integrated medical and security advice hotline

• Pre-travel medical advice including a vaccination arrangement service

• Access to 360 Assistance portal, including medical and security destination reports on 200+ countries and a real time incident alert service

• Help with visas, lost luggage, credit cards or passports

• Message relay to relatives or business associates if medical or travel problems occur

• Access to legal advice

• Emergency telephone translation service


Safe hands whether travellers need routine medical advice or require emergency treatment:

• Telephone access to qualified medical staff

• Medical and dental referrals arranged through a network of over 40,000 approved providers

• Medical case monitoring and guarantee of medical expenses to ensure appropriate and cost effective medical care globally

• Medical evacuation and repatriation to designated centres of medical excellence



Security risk mitigation and response services that help travellers feel safe wherever they are:

• 24/7/365 telephone access to a range of security experts

• Crisis hotline; security incident and evacuation management including political evacuation, Kidnap and Ransom, Hijack and assault response

• Post incident counselling and trauma treatment

• Security training, contingency planning and customised risk reports

• Tracking services



Assistance card doubles as remote load chip & PIN card, enabling your travellers to access funds worldwide:

• Pre-departure cash float management

• Emergency top-up remote loading

• Manage balance and spend online 24/7/365 via dedicated online portal

• Accepted at any Visa enabled ATM or retail outlet worldwide


* Please note services may vary depending on type of membership purchased